Resources/Help Guides

Help Center

Help Guides

Step-by-step instructions to help you get the most out of Guidewinds. From initial setup to advanced features.

New to Guidewinds?

Start here. We'll have you accepting bookings in under 10 minutes.

Get Started

Setup

Getting Started: Your First 10 Minutes

Complete setup guide to go from signup to accepting bookings.

How to Create a Trip

Set up trips with pricing, photos, and add-ons.

Setting Your Availability

Control when customers can book you with recurring schedules.

Connecting Stripe

Accept online payments and get paid in 2 business days.

Embed Widget

Add a booking widget to your existing website with a simple code snippet.

Daily Operations

Managing Bookings

View, edit, and communicate about reservations.

Understanding Your Dashboard

Navigate your control center and find what you need.

Check-In

Use QR check-in, view your manifest, and manage arrivals.

Analytics

Track revenue, booking trends, and performance metrics.

Calendar Sync

Sync your bookings with Google Calendar, Apple Calendar, and Outlook.

AI Features

AI Concierge

24/7 AI booking assistant that answers anglers questions and helps them book.

Morning Briefing

Daily summary of today's bookings, weather, revenue, and action items.

Smart Suggestions

AI-powered recommendations to optimize pricing, fill slow days, and grow your charter.

Marketing

Email Campaigns

Create and send email marketing campaigns to your anglers.

Instagram AutoDM

Auto-reply to Instagram comments with your booking link.

Short Links

Create branded, trackable links for business cards and social media.

Growth

Partnerships

Find partners, set up referral agreements, and track earnings.

Online Store

Set up your store, add products, and manage inventory.

Rewards: Gift Cards, Discounts & Loyalty

Create gift cards, discount codes, and loyalty programs.

Service Packages

Bundle trips into discounted packages to boost average order value.

Affiliate Program

Let hotels, concierges, and influencers earn commissions by selling for you.

Dynamic Pricing

Automatically adjust prices based on demand, season, and fill rates.

Loyalty Program

Reward repeat anglers with points, tier upgrades, and exclusive perks.

Gift Cards

Sell digital gift cards for birthdays, holidays, and corporate events.

Discount Codes

Create codes with usage limits, expiration dates, and tracking.

Weather Safety Alerts

Weather monitoring, safety alerts, auto-cancel rules, and angler notifications.

Themed Booking Pages

Theme presets, custom colors, full customization, and brand consistency.

Review Aggregation

Import reviews from Google, Yelp, and TripAdvisor to display on your profile.

Customer Experience

Customer Portal: How It Works

What your anglers see and can do.

Digital Waivers

Create waivers, collect signatures, auto-send before trips, and manage retention.

Waitlist Management

Manage waitlists for full trips, auto-notify when spots open up.

SMS Notifications

Send SMS reminders and updates to anglers automatically.

Group Payment Splitting

Let each guest in a group booking pay their own share.

Enterprise

OTA Integrations

Connect to Viator, Google Things to Do, GetYourGuide via OCTO standard.

API & Developer Access

REST API overview, authentication, webhooks, and code examples.

Fleet Management

Multi-asset management, assignment, utilization tracking, and maintenance.

Custom Domain

Set up a custom domain or subdomain for your booking page.

Team Roles & Permissions

Create roles, set permissions, and manage your team.

Point of Sale (POS)

Stripe Terminal setup, reader registration, and walk-up customer handling.

Policies

Refunds and Cancellations

Handle weather cancellations, refund requests, and no-shows.

Account

Billing and Subscriptions

Manage your Guidewinds subscription and view invoices.

Exporting Your Data

Download bookings, anglers, and reports.

Can't Find What You Need?

Our support team is here to help. We typically respond within a few hours.

Contact Support

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